Privacy Policy

Privacy Policy

Last updated: 29/05/2025

At No Normal Therapy, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our website [www.nonormaltherapy.com] (“Site”).

1. Who We Are

No Normal Therapy is a therapy practice based in London, United Kingdom, offering mental heath services. We are the data controller responsible for your personal information.

2. What Information We Collect

We collect personal data that you voluntarily provide to us through our Site, including:

  • Contact Information (e.g. name, email address, phone number)

  • Appointment Details (e.g. requested times, service type)

  • Newsletter Sign-ups

  • Message Content (from forms or emails you send us)

We also collect limited technical data through cookies and analytics tools (like Google Analytics), such as:

  • Browser type and version

  • IP address

  • Device type

  • Pages visited and time spent on the site

3. How We Use Your Information

We use your information to:

  • Respond to inquiries or messages

  • Book and manage appointments

  • Send newsletters (if you opt in)

  • Improve and analyze website performance

  • Comply with any legal obligations

We will never sell your data or use it for automated decision-making or profiling.

4. Legal Bases for Processing

We process your personal data under the following legal bases:

  • Consent – for newsletter subscriptions and non-essential cookies

  • Contract – when booking sessions or making service agreements

  • Legitimate Interests – for improving our website and services

  • Legal Obligation – to meet regulatory or legal requirements

5. Data Retention

We keep your personal data only as long as necessary for the purposes set out in this policy. For clinical records, we follow professional guidelines, which may require records to be kept for a minimum number of years after therapy ends.

6. Data Sharing

We do not share your personal information with third parties except:

  • With service providers (e.g., website hosting, appointment booking tools) under strict data protection agreements

  • When required by law or to protect our legal rights

7. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re in the UK

To exercise your rights, contact us at: cara@nonormaltherapy.com

8. Cookies

Our Site uses cookies to enhance your browsing experience and collect anonymous usage data. You can accept or reject cookies via the banner on our site or adjust your browser settings.

9. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, contact us at:

No Normal Therapy

Email: cara@nonormaltherapy.com

Phone: 07702034646